ARRIVED is its own status
A real lifecycle step between Confirmed and In Chair. “Confirmed” no longer means “physically here” — reception marks arrival explicitly, and the row moves buckets.
Waiting room
A waiting room that runs itself
Three distinct buckets — Arrived, Waiting, In Chair — each with its own count. Patients check in, reception taps “Mark Arrived”, and the doctor gets a push. A large-screen kiosk view shows the queue with position and ETA, in Arabic or English.
3 buckets
Arrived / Waiting / In Chair
ETA
Queue position shown
TV mode
Kiosk queue display
AR / EN
Kiosk labels
Doctor push on arrival
Marking a patient Arrived fires an FCM push to the doctor’s phone; the tap opens the waiting room deep link. Works even while the dashboard session is locked.
Urgency bands & queue ETA
Rows show how long each patient has waited, their queue position, and an estimated call time — so the team can triage and set expectations.
Call-in messaging
One tap sends the patient a “please come to room 3” message, useful when the waiting area overflows to the corridor or car park.
Kiosk display for the screen
A dedicated large-screen view with patient avatars, room badges, and bilingual labels — mount a TV in the waiting area and it just works.
Compact list for busy days
Switch from card grid to a dense table at ≥1280px, with an allergy strip on each row for clinical safety at a glance.