Platform Module · Messaging

Automated appointment reminders, SMS, and in-app patient messages

Automated instant messaging and SMS for confirmations, 48h/24h/2h reminders, cancellations, lab-ready alerts, invoice reminders, and marketing campaigns — platform messaging panel plus per-clinic message templates.

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48·24·2h
Reminder sequence
WA+SMS
Dual channel
AR/EN
Bilingual templates
Inbox
Staff message center

Why clinics upgrade to Clinit Messaging

Replace spreadsheets, scattered messaging, and disconnected tools.

Reception manually sending Automated reminders every evening
Reminder messages in English only for Arabic patients
Lab results ready but patient never notified
Marketing blasts from personal patient messaging — no compliance
No record of what was sent to whom

What’s included in Patient Messaging

Reminders

Reminder sequences

48h, 24h, 2h before appointment — configurable per clinic.

Messaging

Message templates

Approved templates with Arabic variants.

SMS

SMS

SMS fallback and dual-channel BOTH mode.

Events

Event automation

Welcome, lab ready, Rx ready, birthday, portal access.

Inbox

Staff inbox

Realtime notification center for patient messages.

Ops

Super-admin control

Platform SMS credentials and per-clinic toggles.

Extended capabilities

Pulled from the live Clinit product — not marketing filler.

Events

Event-driven sends

Welcome, confirmation, 48/24/2h reminders, lab ready, Rx ready.

Templates

Message templates

Approved templates with Arabic variants.

SMS

SMS channel

SMS or combined with instant messaging per event.

Ops

Platform messaging panel

Clinic-level toggles and credentials.

Safety

Rate limits

Per-feature daily caps configurable.

Inbox

Realtime inbox

Staff notification center with category badges.

AR/EN

Bilingual templates

Arabic and English based on patient preference.

Inside the dashboard

Real routes your staff use every day — same app at doctor.clinit.app.

/dashboard/settings/patient-messaging — Open hub →

/dashboard/settings/patient-messagingMessaging config
/api/notificationsStaff notifications
/dashboard/settings/patient-messagingPlatform messaging admin
12+
Message events
2
Message channels
48·24·2h
Reminder ladder
Who uses this
Clinic ownerReceptionSuper-admin (platform)

Integrations

Instant messagingSMSEmailMobile push

Messaging workflow in four steps

1
Configure
Enable events and channels in patient messaging settings.
2
Trigger
Cron and appointment hooks send at the right time.
3
Deliver
patient messaging or SMS with delivery logging.
4
Reply
Patients respond via portal or patient messaging per setup.

Also includes

Appointment confirmationCancellation/reschedule noticesInvoice reminderHygiene recall messagesSurvey distributionCategory-grouped inbox

Clinit advantage

Capabilities competitors often lack or bolt on.

  • Dual-channel messaging channel
  • 48/24/2h automation
  • Bilingual AR/EN
  • Lab & Rx ready alerts
  • SMS and message templates

Compare vs alternatives →

FAQ

Do we need our own patient messaging Business account?
Clinics configure message templates; platform can provide SMS patient messaging or SMS fallback.
Are marketing messages included?
Recall and campaign features use the same messaging infrastructure with rate limits.
Is messaging PDPL-compliant?
Consent and opt-out should be configured per clinic policy; audit logs record sends.

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All platform modules → Full feature list →

Ready to use Messaging in your clinic?

30-day free trial · All 12 platform modules · 10 specialty EMRs included.

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