System Status
Clinit Platform Status
All systems operational
Last checked: ... Cairo (EGT, UTC+3)
99.97%
90-day uptime
3
Incidents (90d)
<34m
Longest downtime
99.9%
SLA target
Service status
Core Platform
Dashboard (doctor.clinit.app)99.98%Operational
Patient Portal99.97%Operational
API (366 routes)99.99%Operational
Mobile App (iOS & Android)99.95%Operational
Public Self-Booking99.97%Operational
Features
Appointment Scheduling100.0%Operational
Clinical Notes & EMR100.0%Operational
Billing & Invoicing99.99%Operational
WhatsApp Automation99.94%Operational
AI Co-pilot (all 20 routes)99.91%Operational
Push Notifications (FCM)99.96%Operational
Integrations
Paymob Payment Gateway99.93%Operational
Stripe (international cards)99.99%Operational
Infrastructure
Supabase Database99.99%Operational
Supabase Storage (files/images)99.97%Operational
Vercel Edge Network100.0%Operational
Upstash Redis Cache100.0%Operational
Resend (transactional email)99.97%Operational
Overall uptime — last 10 months99.97% avg
Aug 2025May 2026
Recent incidents
minor
WhatsApp message delivery delays — resolved
May 3, 2026 · Duration: 34 minutes
WhatsApp Business API provider experienced elevated latency between 14:12–14:46 EGT. Messages queued and delivered after restoration. No messages lost.
minor
Slow API response times — resolved
Apr 18, 2026 · Duration: 18 minutes
Database connection pool exhaustion during peak hours (09:00–09:18 EGT). Pool size increased. Monitoring thresholds tightened to prevent recurrence.
minor
AI features temporarily unavailable — resolved
Mar 29, 2026 · Duration: 52 minutes
OpenRouter primary model (GPT-4o-mini) experienced outage. Fallback chain to Llama 3.3 70B activated but took 52 minutes to fully propagate. Fallback trigger time improved to <60 seconds.
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Service Level Agreements
Starter / Professional99.9% monthly
Enterprise99.95% monthly + dedicated infra
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