Phone reservations hub
Dedicated /dashboard/reception/reservations — book in seconds without leaving the call.
For reception
Phone reservations, waiting room & kiosk
Reception gets a 14-day booking strip, ARRIVED buckets, phone reservations workspace, bilingual labels, and SSE live updates when doctors are ready — no refresh.
14d
Booking strip
ARRIVED
Status bucket
Phone
Fast book
AR/EN
Kiosk labels
Waiting room display
Large-screen friendly queue with ARRIVED → IN_CHAIR flow and doctor assignment.
Conflict guard
Hard/soft conflict check before confirm — forceBook when owner approves.
Patient messaging triggers
Mark ARRIVED fires WhatsApp/SMS confirmation path and doctor FCM push.
Unlock PIN friendly
Reception can lock screen between patients — unlock PIN restores session instantly.
Multi-branch queue
Polyclinic and multi-branch clinics filter waiting room by location.