Twilio
Twilio SMS & WhatsApp
Official Twilio Messages API with whatsapp:+E.164 addressing and SMS fallback.
Twilio-powered appointment confirmations, 48h · 24h · 2h reminders, lab-ready alerts, and bilingual Arabic templates — configured per clinic from the dashboard. No secrets in your browser; platform or clinic credentials, full audit trail.
Built from the live Clinit product at doctor.clinit.app — not generic marketing claims.
Official Twilio Messages API with whatsapp:+E.164 addressing and SMS fallback.
Welcome, confirm, cancel, reschedule, 24h/2h reminders, lab ready, Rx ready, invoice, birthday, portal access.
Approved message bodies in Arabic and English with merge variables for patient and appointment.
Super-admin master credentials; per-clinic overrides in settings — never stored in Vercel env.
When Twilio is absent, approved WhatsApp Business templates via clinic WABA setup.
Realtime inbox with category grouping alongside automated sends.
Turn on confirmations and reminder sequences in patient messaging settings.
Choose SMS, WhatsApp, or both per event; customize Arabic copy.
Appointment hooks and hourly cron send at the right time automatically.
Every attempt logged; patients reply via portal or WhatsApp per setup.
Optional clinic Telegram bot deep-link for internal alerts — separate from patient channels.
Same infrastructure powers recall, birthday, and reactivation blasts with rate limits.
Welcome SMS fires once on true new patient create — skipped on duplicates.
Clinics can use platform-provided Twilio or configure clinic-level overrides. Templates and event toggles are always per clinic.
Yes — WhatsApp and SMS share the same event engine. Use BOTH mode or channel-specific per event.
Consent and opt-out should follow your clinic policy. Clinit records SEND_PATIENT_MESSAGE in the audit log for every attempt.
Telegram is for staff clinic linking and ops alerts — patient reminders use SMS/WhatsApp.
30-day free trial · All modules included · Setup in under 15 minutes.