A patient portal reduces inbound calls by 40% and improves treatment adherence. Here's what Clinit's patient portal offers and how to activate it for your clinic.
What a Patient Portal Does
A patient portal is a secure, patient-facing app or web page where patients can:
- View upcoming and past appointments
- Access their prescriptions and medical reports
- Communicate with the clinic
- Access their home exercise programs or post-procedure care instructions
The portal reduces inbound calls — patients who can check their prescription or appointment status themselves don't call. Clinics report 35–45% fewer enquiry calls in the 90 days after portal launch.
Clinit Patient Portal Features
Appointments:
- View upcoming appointments with date, time, doctor, and instructions
- One-tap confirmation or cancellation
- Add to Google Calendar / Apple Calendar
Medical Records:
- Prescriptions — view and download (PDF)
- Lab results — view as soon as uploaded by clinic
- Visit summaries — the structured note produced at session completion
Billing:
- View invoices — paid, outstanding, overdue
- Pay outstanding invoices via Paymob (Visa, Mastercard, Fawry, Instapay, ValU)
- View instalment schedule and next payment date
OTP Login:
- Patients log in with their registered phone number + one-time password (WhatsApp or SMS)
- No username/password for patients to forget — frictionless access
Branded Experience:
- The portal uses the clinic's logo, name, and colour scheme
- URL is your clinic subdomain:
[clinic-name].clinit.app/portal
Activating the Portal
Clinic settings → Patient Portal → Enable. Portal is live within 60 seconds. Each patient receives an opt-in WhatsApp message with their portal link.
