## The Multi-Branch Challenge A group practice with three branches typically ends up with three separate software installations, three patient databases, three billing systems — and a practice owner who can never get a clear picture of overall performance without exporting spreadsheets from each. ClinIT was designed from the ground up for multi-location operations. ## Unified Patient Record Across Branches A patient registered at Branch A is immediately accessible at Branches B and C. The receptionist at any branch can pull up the full visit history, prescriptions, and invoices — no need to re-register or transfer records manually. Privacy controls allow the clinic group to set whether cross-branch record access is read-only or fully editable, depending on their governance preference. ## Per-Branch Permissions Staff roles in ClinIT are scoped at the branch level. A receptionist at Branch A cannot access the patient list at Branch B unless they are explicitly granted cross-branch access. Doctors can be assigned to one or multiple branches; their schedule, patient lists, and notes follow the branch context they are currently working in. ## Consolidated Analytics The owner/group-admin dashboard aggregates KPIs across all branches: - Total appointments and completion rates. - Revenue by branch, by doctor, by service. - No-show rate comparison across locations. - New vs. returning patient ratio per branch. Drill-down is available to the individual branch level with a single click. ## Branch-Specific Settings Each branch maintains its own: - Working hours and public holidays. - Service catalogue (with optional inheritance from the group catalogue). - Pricing (useful when branches operate in different markets). - Staff roster. - Payment gateway credentials. ## Adding a New Branch In **Settings → Branches**, click **Add Branch**, fill in the address and working hours, assign a branch manager, and the branch is live within minutes. Patient transfer protocols and service catalogue mapping are handled through guided setup wizards. ## Enterprise Tier Groups with 5+ branches can request a dedicated account manager and custom SLA through ClinIT Enterprise. Multi-branch reporting is available on the Growth plan and above.