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Audit Log & Activity Tracking

Understand what is tracked in the audit log and how to investigate unusual activity.

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# Audit Log & Activity Tracking


The audit log provides a tamper-evident record of every significant action taken in the system.


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What is Logged


CategoryActions Logged
AuthenticationLogin, logout, failed login, 2FA events, password reset
Patient DataCreate, update, delete, view (for sensitive fields)
AppointmentsCreate, update, cancel, complete, no-show
ClinicalPrescription create/edit/delete, lab orders, session notes
BillingInvoice create, payment, refund, discount applied
StaffUser create, role change, deactivate, permission change
SettingsClinic settings changes, template edits

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Accessing the Audit Log


Settings → Audit Log.


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Filtering the Log


FilterOptions
UserSelect a staff member
ActionCREATE / UPDATE / DELETE / VIEW
ResourcePatient / Appointment / Invoice / etc.
Date RangeFrom — To
IP AddressFor security investigations

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Log Entry Fields


Each log entry shows:

  • Timestamp — exact date and time.
  • User — who performed the action.
  • Action — type of operation.
  • Resource — affected record type and ID.
  • Before / After — JSON snapshot of changed fields.
  • IP Address — from which the request originated.
  • User Agent — browser/app identifier.

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Investigating Suspicious Activity


If you suspect unauthorized access:

  1. Filter by the suspected user and recent date range.
  2. Look for actions at unusual hours.
  3. Check IP addresses — a foreign or VPN IP is a red flag.
  4. If confirmed breach: deactivate the user immediately and change the clinic's admin password.

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Retention Policy


Audit logs are retained for 24 months by default. Contact ClinIT support to adjust the retention window.


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Staff Login Logs


A simplified login-specific view is available under Settings → Staff Login Logs, showing only authentication events with device details.


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